BTS - MEMORIES 2019 DVD

- FREE STANDARD SHIPPING ON ORDERS OVER $175- (excludes preorders)

- FREE EXPRESS SHIPPING ON ORDERS OVER $250- (excludes preorders)

Shipment Processing Time:
All our albums are sourced from South Korea. Album orders are placed on the 2nd and 4th Monday of each month and will take approximately 5-7 business days to arrive.

Once arrived orders will be processed and dispatched within 1-3 business days. You should receive your package within 2 to 14 business days.

You can track your parcel on the Australia Post website https://auspost.com.au/mypost/track/#/search.


Packaging/ Shipping:
* Orders will be packed in a box with sufficient bubble wrap to ensure your items are protected. All orders will be sent as trackable parcels via Australia Post.


Damages/ Returns/ Refunds:
Please contact us at hello@niiche.com.au and we will do our best to assist you with your order.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, we do not offer refunds for change of mind.

Please send us an email with your name, order number and reason for refund request to accounts@niiche.com.au.

NOTE: The outer case/box of a product is simply for protecting the inner goods content. Damages such as scratches or discoloration on the case/box cannot be compensated. 

Excluding pre-order, first press or other early buyer benefits is not a reason for refund, exchange or return.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@niiche.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@niiche.com.au and send your item to:

Parcel Locker 10216 44253
Shop 1048, 644 George Street
SYDNEY NSW 2000

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 64 Dudley Street, Berala, NSW, 2141, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.